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These Terms of Service apply from September 1, 2026. They describe how the service works and what you can expect from us when you buy and use a travel eSIM.

By creating an account or making a purchase, you agree to these terms. Please read them, they are short and written in plain language on purpose.

We sell prepaid eSIM data plans for travelers. You pick a country or region, choose a plan, pay for it, and receive a digital eSIM profile that you install on your phone.

The mobile connectivity itself is provided by local network operators. We are the store and the delivery channel for the eSIM, not the mobile network.

To buy a plan you create an account with your email address. Please give us truthful and accurate information, especially your email, because that is where your eSIM goes.

You are responsible for keeping access to your account secure. Anything done through your account is treated as done by you. If you think someone else has access to it, contact us right away.

All prices are set in US dollars (USD). If we show prices in other currencies, those amounts are for reference only, the actual charge is based on the USD price.

Plans are prepaid: you pay the full price upfront before the eSIM is issued. There are no subscriptions or hidden recurring charges, you only pay for what you buy.

After a successful purchase we send your eSIM as a QR code to your email and also make it available in your account dashboard.

Each eSIM profile can be installed once, on one device. Once you scan the QR code and install the profile, it is tied to that device and cannot be transferred or reinstalled elsewhere. Please install it on the phone you actually plan to travel with.

Before buying, please check that your phone supports eSIM and is carrier unlocked. This is your responsibility, and it takes about a minute to check in your phone settings.

A locked phone or a device without eSIM support will not be able to use our plans, and an incompatible device is not a reason for a refund. If you are unsure, contact support before you buy and we will help you check.

If you have not installed the eSIM profile yet, contact support and we will look into a refund. We handle these case by case and we try to be fair.

Once the eSIM profile has been installed or activated, a refund is no longer possible. The exception is our error: if the eSIM does not work because of a problem on our side, we will fix it or refund you.

Each plan has a validity period and a data amount, both are shown on the plan page before you buy.

The validity period starts as described on the plan page, typically when the eSIM connects to a network for the first time. When the period ends or the data runs out, whichever comes first, the plan stops working. Unused data is not carried over and is not refunded.

Our plans are for personal use by you as a traveler. Please do not:

• resell our eSIMs or plans, or offer them as part of your own commercial service without our written permission;
• use the service for spam, fraud, unlawful activity, or anything that harms networks or other people;
• abuse promotions, referral rewards, or refunds, for example by creating multiple accounts to claim the same benefit more than once.

If we see serious abuse, we may suspend the account or cancel the plans involved.

From time to time we run a referral program and offer promo codes. The specific rules, reward amounts, and eligibility are described where the program or code is presented.

We may change, pause, or end the referral program and any promo codes at any time. Rewards you have already properly earned stay yours, but future terms can be different. Rewards and codes have no cash value unless we explicitly say otherwise.

The service is provided "as is". We work hard to keep everything running, but we cannot promise the service will always be available or error free.

Mobile coverage, speed, and quality depend on local network operators and on your location, and are outside our control. We are not responsible for poor or missing coverage in a particular place.

To the extent allowed by law, our total liability for any claim related to a purchase is limited to the amount you paid for that purchase. We are not liable for indirect losses, such as missed calls, lost business, or extra roaming charges from your home carrier.

We may update these terms as the service evolves. When we make a meaningful change, we will update the date at the top of this page and, for significant changes, let you know by email or a notice on the site.

If you keep using the service after a change takes effect, that means you accept the updated terms.

These terms are governed by the laws of our place of incorporation, and any disputes that we cannot resolve together will be handled by the courts of our place of incorporation.

That said, if something goes wrong, please talk to us first. Almost every issue can be solved faster through support than through lawyers.

Questions about these terms, your order, or your eSIM? Reach out to our support team through the contact options on the site or from your account dashboard. We are happy to help.