eSIM Internet Connection Issue Solution Guide for iOS & Android Devices

You have installed your eSIM, you have landed, and... nothing. No internet. Do not worry - in almost every case this is a small settings issue, not a broken eSIM. This guide walks you through the checks one by one, from the most common fix to the least common.

Before you dive into the detailed steps below, run this 30-second checklist:

• Airplane mode is off (or on and off again to force a fresh network search)
• The eSIM line is turned on in your phone settings
• The eSIM is selected as your mobile data source
• Data roaming is enabled for the eSIM (yes, it needs to be on - more on that below)
• Your plan still has data left and has not expired

If the quick checklist did not help, pick your device below and follow the steps in order.

The most common reason an eSIM shows no internet on iPhone: the line is installed but either switched off or not chosen as the data source. Your iPhone can hold several SIMs, and it will happily keep using your home SIM for data unless you tell it otherwise.

• Open Settings > Cellular (on some devices this is called Mobile Service or Mobile Data)
• Under SIMs, tap your travel eSIM
• Make sure Turn On This Line is switched on
• Go back to the Cellular screen and tap Cellular Data
• Select your travel eSIM as the line for cellular data
• While you are there, turn off Allow Cellular Data Switching, so your iPhone does not quietly fall back to your home SIM and rack up roaming charges

Keep your home SIM line on if you want to receive calls and texts, just make sure data runs through the travel eSIM.

This one trips almost everyone up. At home you keep roaming off to avoid extra charges, but a travel eSIM works the other way around: it connects to local networks in roaming mode, so Data Roaming must be ON for the eSIM. It will not cost you anything extra - the roaming traffic is exactly what your plan covers.

• Open Settings > Cellular
• Tap your travel eSIM under SIMs
• Switch Data Roaming on
• Wait a minute for the phone to register on the network

Only enable roaming for the travel eSIM. Leave it off for your home SIM if you want to be safe from surprise charges on that line.

Sometimes the iPhone latches onto a local network that your eSIM does not support, or gets stuck searching. Picking the network by hand often fixes this instantly.

• Open Settings > Cellular and tap your travel eSIM
• Tap Network Selection
• Turn off Automatic
• Wait 1-2 minutes while the phone scans for available networks
• Pick a network from the list - check your plan details in your account to see which local operators your eSIM supports, and choose one of those
• If the first network refuses to connect, go back and try another one from the list

Once you are connected, you can leave it on manual for the rest of your trip, or switch back to Automatic if you plan to travel between countries.

The APN (Access Point Name) is a short text setting that tells the network how to route your data. Most eSIMs configure it automatically during installation, but occasionally it does not stick.

• Open Settings > Cellular and tap your travel eSIM
• Tap Cellular Data Network (if you do not see this menu, your APN is managed automatically and you can skip this step)
• Compare the APN field under Cellular Data with the APN listed in your plan details in your account
• If it is different or empty, type in the correct APN exactly as shown, leave username and password blank unless your plan says otherwise
• Go back, then toggle Airplane Mode on and off to reconnect

It sounds too simple, but a restart genuinely fixes a lot of eSIM issues. It forces the phone to re-register on the network with all your new settings applied.

• Turn the phone fully off, wait about 30 seconds, then turn it back on
• After it boots, give it 1-2 minutes to find and register on the network
• If a full restart feels like too much, at least toggle Airplane mode on, wait 10 seconds, and turn it off - this forces a fresh network search

A restart is especially worth trying right after you change roaming, network selection, or APN settings.

Whatever you do while troubleshooting, do not delete the eSIM profile. Each QR code we issue is one-time only: once the eSIM has been installed, the same QR code cannot be scanned again. If you remove the profile from your phone, it cannot be restored, and the remaining data on that plan is lost.

So the usual reinstall reflex (delete it and add it again) does not apply to eSIMs. Instead:

• Work through the settings checks above - they solve the vast majority of connection issues
• Restart the phone rather than removing the profile
• If nothing helps, contact our support before touching the delete button - we will help you figure it out

The same goes for phone resets: a factory reset wipes installed eSIMs, so avoid it while your plan is active.

If everything is set up correctly and the internet still does not work (or suddenly stopped working after being fine), the plan itself may be the reason.

• Log in to your account on our website and open your plan details
• Check how much data is left - once the data allowance is used up, the connection stops or slows down, depending on the plan
• Check the validity period - plans expire after a set number of days, usually counted from activation
• Make sure you are in a country your plan covers - a plan for one country or region will not work outside it

If the plan has run out, you can simply buy a new one in your account and install it on the spot - and if something looks wrong, message our support and we will sort it out together.